Overview

If your Medical-Objects download client Capricorn is currently offline, then no patient reports or referrals will be getting delivered. To get Medical-Objects back online again, please try following the instructions below. If you're unable to successfully bring Medical-Objects back online again, please call the helpdesk on (07) 5456 6000.

Possible Causes

Certain occurrences may have caused the software to stop running:

PC or Server being upgraded or replaced.
Recent visit by your IT Technician.
Software upgrades e.g. upgrading Practice Software:* Internet connection problems.
Firewall changes.

Remedy

In most cases Medical-Objects Capricorn just needs to be either started up or restarted. To restart Medical-Objects so that you can receive any outstanding medical results or letters please follow the instructions below.

1. On the dock you should see a green or blue globe with an M in the middle of it. Click this icon.
Toolbar.jpg

2. Once opened - Click the Stop button and then immediately after hit the Start button.
Maccapbar.png

This will have either started up Medical-Objects or restarted it. Now you will want to verify that it's working again.

Verify It's Working

1. On the dock you should see a green or blue globe with an M in the middle of it. Click this icon.
Toolbar.jpg

2. Once opened - Click the Admin button.
Maccapbar.png

If the Medical-Objects activity report opens up, your Medical-Objects is working again. If it fails to load please call the helpdesk on (07) 5456 6000.

Contact Support

If this guide does not help solve the problem please call the Medical-Objects helpdesk.

Phone: (07) 5456 6000

Email: helpdesk@medical-objects.com.au