If your Medical-Objects download client Capricorn is currently offline, then no patient reports or referrals will be getting delivered. To get Medical-Objects back online again, please try following the instructions below. If you're unable to successfully bring Medical-Objects back online again, please call the helpdesk on (07) 5456 6000.
Certain occurrences may have caused the software to stop running:
PC or Server being upgraded or replaced.
Recent visit by your IT Technician.
Software upgrades e.g. upgrading Practice Software:* Internet connection problems.
Firewall changes.
In most cases Medical-Objects Capricorn just needs to be either started up or restarted. To restart Medical-Objects so that you can receive any outstanding medical results or letters please follow the instructions below.
1. On the dock you should see a green or blue globe with an M in the middle of it. Click this icon.
Toolbar.jpg
2. Once opened - Click the Stop button and then immediately after hit the Start button.
Maccapbar.png
This will have either started up Medical-Objects or restarted it. Now you will want to verify that it's working again.
1. On the dock you should see a green or blue globe with an M in the middle of it. Click this icon.
Toolbar.jpg
2. Once opened - Click the Admin button.
Maccapbar.png
If the Medical-Objects activity report opens up, your Medical-Objects is working again. If it fails to load please call the helpdesk on (07) 5456 6000.
If this guide does not help solve the problem please call the Medical-Objects helpdesk.
Phone: (07) 5456 6000