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Should you require any more information or have encountered a problem, please call the support helpdesk on (07) 5456 6000.

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Overview

If your Medical-Objects download client Capricorn is currently offline, then no patient reports or referrals will be getting delivered. To get Medical-Objects back online again, please try following the instructions below. If you're unable to successfully bring Medical-Objects back online again, please call the helpdesk on (07) 5456 6000.

Note:

Please note - Clicking the Exit button on the Medical Objects download client, or the red 'x' button in the corner will shut down the software. Please minimize the software by clicking the line button (Second from the end).
 

Possible Causes

Certain occurrences may have caused the software to stop running:

  • PC or Server being upgraded or replaced.
  • Recent visit by your IT Technician.
  • Software upgrades e.g. upgrading Practice Software
  • Internet connection problems.
  • Firewall changes.

Remedy

In most cases Medical-Objects Capricorn just needs to be either started up or restarted. To restart Medical-Objects so that you can receive any outstanding medical results or letters please follow the instructions below.

 

  1. On the dock you should see a green or blue globe with an "M" in the middle of it. Click this icon.



    This will bring up the following window.
     

     
  2. Once opened - Click the Stop button and then Click the Go button. The Capricorn should now begin processing. 



    This will have either started up Medical-Objects or restarted it. Now you will want to verify that it's working again.

Verify the Capricorn is functioning correctly

  1. On the dock, you should see a green or blue globe with an "M" in the middle of it. Click this icon.



  2. Once opened - Click the Admin button.



If the Medical-Objects activity report opens up, your Medical-Objects is working again. If it fails to load please call the helpdesk on (07) 5456 6000.
Please see This Guide if you are unsure of how to use the Medical-Objects Activity Report. 

Contact Support


If this guide does not help solve the problem please call the Medical-Objects helpdesk.


Phone: (07) 5456 6000

Email: helpdesk@medical-objects.com.au

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