Medical-Objects provides an electronic 5 star review form directly to our customer’s desktop after performing IT services. The forms are electronically submitted to our website where they are processed using our Online Review policy. The Medical-Objects Online Review policy aims to comply with the Australian Competition & Consumer Commission (ACCC) guidelines for managing online reviews.
Displaying of Reviews:
Medical-Objects will display all reviews. Excluding reviews that mention staff names due to privacy concerns; please note this includes both negative and positive reviews. Any negative reviews will still be addressed internally as Medical-Objects strive to provide the best service possible. In addition, duplicates are also removed if posted at the exact same time. Reviews posted by customers that have been marked as 'Do not publish' will be automatically archived and will not be visible within the Customer Reviews webpage.
Editing of Reviews:
The content of reviews are only edited to correct spelling mistakes.
Identifying fake reviews:
Fake reviews are uncommon in our review process as reviews can only be completed by a practice after we have given them IT support. If in the case a fake review is identified we will archive the review and it will no longer be counted or visible within the Customer Reviews webpage.