This section includes instructions on how to use Genie for sending through Medical-Objects.
These steps require that you have already configured the Medical-Objects Capricorn software for Genie Sending. If you have not, Please see This Guide before continuing.
If you require any assistance with the installation or configuration, or if you have any questions, please contact the Medical-Objects Helpdesk on (07) 5456 6000.
The Genie Address book will need to be kept up to date to ensure that messages are delivered correctly.
The Medical-Objects Referral Client can assist with keeping provider details up to date. If you do not already have the Medical-Objects Referral Client installed, Please see This Guide.
To send a message, open/create your letter in Genie and choose the Addressee that you have edited your address book contact to send to.
If their name doesn't appear in the 'To' Box, you can try re-addressing the letter using the "Re address this letter" button as shown below. Perform a search for the contact you edited to send through Medical-Objects as you did in the previous section. This will put the doctors name in the "TO" field.
This will allow receivers to quickly and easily differentiate multiple letters in the summary list.
For the guide on adding CC doctors to a message, Please see This Page.
It is advised that at the end of each day you check the delivery report and ensure that all messages sent end up in the outgoing sub header. Note that if you are sending to the practice for the first time the messages may sit in unroutable for a short time while addressing details are found in the system.
You will need to regularly check the Medical Objects Delivery report to make sure letters are sending correctly.
If you have the MO Delivery Report icon on your desktop, you can double click it to open the Delivery Report in your internet browser.
If you have installed the Medical-Objects Referral client, you can right click on the 'M' Icon as shown below, and select 'View Delivery Report'
Messages you have sent will appear under "Reports that have been sent to the destination" as shown in the example below.
It will list the names of the practices you've sent to, times, dates, Doctors names and provider numbers. It also has the Acknowledgements in green, which will appear when it has been processed by the receiver.
When Medical-Objects is used for sending for example; the Referral Client and Word Plug-in, Some messages may not be delivered due to the recipient's computer or software having complications and not being able to receive your correspondence. The diagram below shows the section of the web report that provides details on the unsent messages.
As shown above, if you have messages that are located under Reports that cannot be delivered currently (recipient offline) this means that the result/letter or referral cannot reach its destination due to either being in the process of registering a connection to the practice, or software or hardware issues at the receiving end. The software will continually try to send the result every 30 minutes, so there is no need to try and resend through Medical-Objects. However, it is advised to monitor the messages sitting in this section. If they remain there for a while you would be advised to fax a copy of the result/letters to the provider listed under that section to ensure delivery.
This section of the web report shows messages that are in the process of being sent. Results and letters have been sent to this provider before but are unable to at present due to hardware or software issue or the practice is offline. In this case if the results or letters are listed under the In Transit section for more than 24 hours please send a fax copy to the provider. If issues persist, Contact the Medical-Objects Helpdesk on (07) 5456 6000.
Messages that appear here will do so because of an issue with sending. It may be that the provider number is no longer valid or in correct - or simply caused by a permissions issue when the software is trying to send the message out.
Note that if you are sending to the practice for the first time the messages may sit in unroutable for a short time while addressing details are found in the system.
Check the provider with your Genie address book to see if there are any issues.
For a more detailed description of the Medical-Objects activity report, please see This Guide.
If you require any assistance determining why these messages are causing issues, Please contact the Medical-Objects Helpdesk on (07) 5456 6000.