The Trinity Referral Client is an easy to use communication method designed specifically to send GP Referrals. This guide outlines how to send referrals within your clinical software or word processing software.
When using your word editing program, Make sure your templates have RE: and DOB: included. Having the RE: and DOB: acronyms in your template this will enable the Medical-Objects Referral Client to automatically fill in the patient details and date of birth for you. Keep in mind that both RE and DOB need to have ":" at the end for this method to work correctly.
For this example, Medical Directors Letter writer application was used.
A list will be displayed showing the doctors in our system that matches your request.
Some providers practice at multiple locations. So make sure that the one you select matches your intended recipient. |
You will be required to enter the passphrase for your Medicare Individual PKI token. If you are not using a token, You can choose SendWithout Signature.
If you do not know this passphrase, check with your practice manager, or preferably call Medicare as these tokens do become unusable if you enter the password incorrectly too many times. |
Once the Referral Client is installed, You will have access to the Medical-Objects Web Activity Report. This report is only visible to the practice and Medical-Objects.
The following area of the web report looks at the results that have been received from other facilities.
As you can see below, the incoming reports are sorted under the names of the practice they were sent from, and by the date and time they were received. The first section of green text indicates the acknowledgement by the software that the file has been received, the second section indicates it has been imported by the practice management software.
The sending and receiving doctors are also listed, including their provider numbers.
The following area of the web report looks at the results that have been sent from the practice through Medical-Objects. Messages sent from the Referral Client will be shown here.
Much like the Received Reports section, It will list the names of the practices you've sent to, times, dates, Doctors names and provider numbers. It also has the Acknowledgements in green, which will appear when it has been processed by the receiver.
When Medical-Objects is used for sending for example; Trinity referral client and Word Plug-in, Some messages may not be delivered due to the recipient’s computer or software having complications and not being able to receive your correspondence. The diagram below shows the section of the web report that provides details on the unsent messages.
As shown above, if you have messages that are located under Reports that cannot be delivered currently (recipient offline) this means that the result/letter or referral cannot reach its destination due to either being in the process of registering a connection to the practice, or software or hardware issues at the receiving end. The software will continually try to send the result every 30 minutes, so there is no need to try and resend through Medical-Objects. However, it is advised to monitor the messages sitting in this section. If they remain there for a while you would be advised to fax a copy of the result/letters to the provider listed under that section to ensure delivery.
This section of the web report shows messages that are in the process of being sent. Results and letters have been sent to this provider before but are unable to at present due to hardware or software issue or the practice is offline. In this case if the results or letters are listed under the In Transit section for more than 24 hours please send a fax copy to the provider. If issues persist, Contact the Medical-Objects Helpdesk on (07) 5456 6000.
Messages that appear here will do so because of an issue with sending. It may be that the provider number is no longer valid or in correct - or simply caused by a permissions issue when the software is trying to send the message out.
If you require any assistance determining why these messages are causing issues, Please contact the Medical-Objects Helpdesk on (07) 5456 6000.