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Should you require any more information or have encountered a problem, please call the support helpdesk on (07) 5456 6000.

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Full user guide?

If you're looking for the full user guide please see this page.

Overview

This article will cover the basic functionality of Medical-Objects Explorer Online when running in Results Online mode. If you have any questions or require any further information, please contact the Helpdesk on (07) 5456 6000.

Requirements

Explorer Online was designed to run on desktops, laptops and modern tablets running Windows, MacOS or Linux. Mobile phones are not currently supported.

Please take note of the browser requirements below.

Supported Browsers

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • FireFox
  • Opera
  • Safari 8+

Logging in and out

When first loading Explorer Online you will be presented with a login screen. Simply enter in your username and password and click login to proceed.

Log in

Once logged in you can Logout again or Change Provider by simply clicking on the User Menu in the top right hand corner of the screen.

Log out

Tip!

You will be automatically logged out after 10 minutes of inactivity. You can change this via the User Settings option in the User Menu.

Dashboard Layout

The Dashboard is the default page that will appear once you have logged into Explorer Online. The Dashboard is split into three sections: Navigation Menu, Sidebar and the main content area.

Dashboard Layout

Navigation Menu

This is the main navigation menu. The menu is dynamically built up based on what features your server has enabled and what permissions your user account has. If a menu item is missing you may need to call the Helpdesk to correct your user permissions or enable a server feature.

User Menu

The User Menu is the menu in the top right hand corner. This will display the server you've logged into and also which provider you selected at login. When you click on the User Menu a drop down will appear with menu options related to your user account. 

Log out

Email Notifications

Warning

Please contact us to enable this feature on your account.


  1. Click User Settings from the User Menu if you would like to enable email notifications.

  2. Next, click Document Notifications and enter the email address that you want to receive the notifications to.



  3. Set up the Interval of how often you want to receive email notifications - it's recommended once an hour or every 4 hours - and select Save.

Sidebar

The Sidebar is a feature that allows you to access and manage your patient documents. The Sidebar is split into two sections: Patients and Documents.

If you're using Explorer Online on a smaller screen you have the option to collapse the sidebar by clicking the collapse icon  found on the left side of the Patients header. You can then expand the Sidebar again by clicking the  icon.

Patients

The Patients section of the Sidebar consists of individual folders which contains patient documents. The folders will list each unique patient that has a document for that folder. The count to the right is the amount of patients in the folder and not the amount of combined documents.

Hovering over a folder will reveal a grid icon (). This button will load all the documents in that folder into a grid. From there you can then perform bulk actions on the documents such as printing or forwarding to another provider.

To refresh the contents of the folders simply click the refresh button () in the title bar. 


Loaded Patients

Contains any patients you've done a lookup on or retrieved all documents for.

You can remove a patient from this list by clicking the remove icon ().

If you want to clear the folder and remove all patients you can click on the clear icon ().

UnreviewedContains patients that have unreviewed documents. Selecting documents from this folder will give you the option to mark the document as reviewed.
Further Review

Contains patient documents that have been parked. A document can be parked by clicking the 'Park' document action button.

Documents in this folder can only be accessed by the provider who made the original 'Park' request.

To remove a document from this folder click the 'Unpark' document action button.

Requested Charts

Contains patient documents with the requested chart status. A document can be moved to the Requested Charts folder by clicking the 'Request Chart' document action button. 

Any user in your practice’s Explorer Online software, who has the granted permissions to view results, can access documents in this folder. For more information on setting user permissions, see our Explorer Online Admin Guide or please contact the Helpdesk on (07) 5456 6000. 

Practices can decide how to use this feature in their own workflows. For example, doctors can use this option as a request for staff to gather medical charts after receiving a message on a patient. Another example might be when a doctor receives an eReferral, and then clicks 'Request Chart' so that staff can be ready with the referral on hand prior to a consultation with a patient. Upon completion of the workflow relating to the document, staff can then select the 'Cancel Chart' document action button to remove it from the Requested Charts folder.

Unreleased

Contains patient documents that have not yet been released. Documents in this folder can either be released or deleted.

An unreleased document will have the following red text in the document title to indicate that it has not yet been released.

Unreleased documents are created by ticking the 'For Approval Before Delivered' option when sending a document.

Created

Contains a recent list of documents that you have created, This includes both progress notes and documents that you have sent.

You can clear this folder by hovering over it and clicking on the Clear Folder button ().

Documents

The Documents section will list all the documents for the selected patient that correspond to the folder the patient is in. For example if you select a patient in the Unreviewed folder, all unreviewed documents for that patient will be listed.

Hovering over the Documents section will reveal a grid icon (). This button will load all the documents listed into a grid. From there you can then perform bulk actions on the documents such as printing or forwarding to another provider.

Abnormal results will show as red in the documents list.

Viewing Documents

Tips

  • Pressing the space bar while viewing a document will scroll the document and then move to the next in the list.

Document Actions

ParkAdds the document to the Further Review sidebar folder.
UnparkRemoves the document from the Further Review sidebar folder.
Request Chart

Adds the document to the Requested Charts sidebar folder.

Cancel ChartRemoves the document from the Requested Charts sidebar folder.
Create ResponseBrings up the Send Document form with the patient, ordering provider and copies to fields pre-populated from the document.
HistoryLoads the transaction history of the document.
ForwardAllows you to forward the document to another provider.
PrintAllows you to print the document.
ReleaseThis button is only visible for unreleased documents. It will release the document and send it to the addressed provider/s.
DeleteThis button is only visible for unreleased documents. It will delete the unreleased document.
Mark as ReviewedThis button is only visible when viewing a document from within the Unreviewed sidebar folder. It will mark the document as reviewed.
All DocumentsThis button will show up when viewing a document from any sidebar folder except the Loaded Patients folder. When clicked it will load all the documents for the patient of the currently selected document.

Viewing documents in grid

To list documents in a grid allowing for bulk actions you can simply click on the grid icon () in the sidebar from either the documents section or when hovering over each folder.

Tips

  • You can hide or show columns via the grid menu () which can be accessed by clicking the far button on the grid.
  • You can drag to re-order columns. The position of columns will be remembered.
  • You can reset the grid layout by choosing Reset View from the grid menu.
  • You can filter the documents in the grid by clicking the Add filter button.

Bulk Actions

You can select multiple documents in the grid and then perform an action on the selection. Currently the bulk actions available are:

  • Printing (This can be sent to a printer or saved as a single PDF)
  • Forwarding
  • Exporting to CSV (this exports the transaction details and not the document itself, useful for auditing purposes)

Marking documents as reviewed

Documents that appear in your Unreviewed sidebar folder will need reviewing so that the sender of the document receives an acknowledgement.

Marking a document as reviewed can be done one of two ways. Both methods will only be accessible if you're viewing the document from within the Unreviewed sidebar folder.

  1. Clicking on the Mark as reviewed document action button.
  2. Navigating to the next document in the Unreviewed folder. This will prompt you with a few options.

Activity Report

The Activity Report allows you to view the transaction history of both incoming and outgoing documents. You can access the Activity Report via the Reports top menu option.

When selecting the Activity Report menu option you will be presented with a window listing the report filtering options available. These will help you narrow the report down to only the documents you're interested in. By default, the filter options will show the current daily activity. You can leave it at that or you can click on the drop down button next to the end date to select a pre-defined range.

Tips

  • You can hide or show columns via the grid menu () which can be accessed by clicking the far button on the grid.
  • You can drag to re-order columns. The position of columns will be remembered.
  • You can reset the grid layout by choosing Reset View from the grid menu.

Understanding the report

DateThe date the document was created.
PatientPatient name. SURNAME, First name (Date of Birth)
RecipientThe provider the document was addressed to.
Report TitleThe document title.
AuthorThe provider that authored the document.
To PracticeThe server name of the practice that the document was sent to. This is generally the practice name.
Status

The status of the document. The most common are;

  • Final result - document stored and verified. Can only be changed with a corrected result.
  • Not yet verified - document stored but not yet verified.
  • Correction - correction to the document.
Delivery TypeThe software of the recipient that received the document.
Delivered

This is a timestamp for when the document was delivered. It does not necessarily mean that the document has been viewed or reviewed - only that it has been delivered.

If this field is blank then the document has not been delivered.

ReviewedThe document has been marked as reviewed at the receiver's end. This column will only be populated if the receiver's Delivery Type is EQUATORDXTRAY. If not then it's best to look at the ACK column for an indication if the document has been acknowledged.
ACK

This column allows you to know whether or not the document has been acknowledged. To see what each icon in this column means; refer to the ACK Legend that can be found in the top right. Hover your mouse over each icon for a description.

ViewClicking the icon in this column will display the document.

Viewing documents in the report

You can view a single document by clicking on the view document icon () in the View column of the grid. This will open the document in the document viewer window.

From this window you can perform various actions on the single document such as print, forward or loading the patient file via the All Documents button. You can also navigate to other documents via the back and forward buttons in the top right.

Bulk Actions

You can select multiple documents in the grid and then perform an action on the selection. Currently the bulk actions available are;

  • Printing
  • Forwarding
  • Exporting to CSV (this exports the transaction details and not the document itself, useful for auditing purposes)

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