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Should you require any more information or have encountered a problem, please call the support helpdesk on (07) 5456 6000.

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This article will cover the basic functionality of Medical-Objects Explorer Online when running in Gateway Edition mode. If you have any questions or require any further information, please contact the Helpdesk on (07) 5456 6000.


Explorer Online was designed to run on desktops, laptops and modern tablets running Windows, MacOS or Linux. Mobile phones are not currently supported.

Please take note of the browser requirements below.

Supported Browsers

  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • FireFox
  • Opera
  • Safari 8+

Logging in and out

When first loading Explorer Online you will be presented with a login screen. Simply enter in your username and password and click login to proceed.

Log in

Once logged in you can Logout again or Change Provider by simply clicking on the User Menu in the top right hand corner of the screen.

Log out


You will be automatically logged out after 10 minutes of inactivity. You can change this via the User Settings option in the User Menu.

Dashboard Navigation

The Dashboard is the default page that will appear once you have logged into Explorer Online. The Dashboard is split into two sections: the navigation menu and the main content area.

Navigation Menu

This is the main navigation menu. The menu is dynamically built up based on what features your server has enabled and what permissions your user account has. If a menu item is missing you may need to call the Helpdesk to correct your user permissions or enable a server feature.

User Menu

The User Menu is the menu in the top right hand corner. This will display the server you've logged into and also which provider you selected at login. When you click on the User Menu a drop down will appear with menu options related to your user account. 

Log out

Email Notifications


Please contact us to enable this feature on your account.

  1. Click User Settings from the User Menu if you would like to enable email notifications.

  2. Next, click Document Notifications and enter the email address that you want to receive the notifications to.

  3. Set up the Interval of how often you want to receive email notifications - it's recommended once an hour or every 4 hours - and select Save.

Changing Your Password

Click on the User Menu, then click Change Password.

Provider Lookup

The Provider Lookup feature allows you to easily search details and check if a provider is routable (setup to receive sent results).

  1. To access the Provider Lookup feature, click on the Tools tab, then click Provider Lookup.

2. Enter the details of the provider in the search box, enter the surname first if you are searching by the Name search type. Press the Search button or hit the enter key to load results.

3. You can check to see if the provider number is routable by looking for the green globe in the Name column.

Having issues finding a doctor? Try the following:

- Change the search type to Organisation, and search for the practice name.

- Try a partial name search if you're unsure of the full name. "Bob Johnson" can be found by searching for "John B" or "Jo Bob".

- If the doctor has a space in their surname, try leaving out the space. For example, "Bob Von Doctor" can by found by searching "VonDoctor" as the surname.

Activity Report

The Activity Report allows you to view the transaction history of both incoming and outgoing documents. You can access the Activity Report via the Reports top menu option.

When selecting the Activity Report menu option you will be presented with a window listing the report filtering options available. These will help you narrow the report down to only the documents you're interested in. By default, the filter options will show the current daily activity. You can leave it at that or you can click on the drop down button next to the end date to select a pre-defined range.


  • You can hide or show columns via the grid menu () which can be accessed by clicking the far button on the grid.
  • You can drag to re-order columns. The position of columns will be remembered.
  • You can reset the grid layout by choosing Reset View from the grid menu.

Understanding the report

DateThe date the document was created.
PatientPatient name. SURNAME, First name (Date of Birth)
RecipientThe provider the document was addressed to.
Report TitleThe document title.
AuthorThe provider that authored the document.
To PracticeThe server name of the practice that the document was sent to. This is generally the practice name.

The status of the document. The most common are;

  • Final result - document stored and verified. Can only be changed with a corrected result.
  • Not yet verified - document stored but not yet verified.
  • Correction - correction to the document.
Delivery TypeThe software of the recipient that received the document.

This is a timestamp for when the document was delivered. It does not necessarily mean that the document has been viewed or reviewed - only that it has been delivered.

If this field is blank then the document has not been delivered.

ReviewedThe document has been marked as reviewed at the receiver's end. This column will only be populated if the receiver's Delivery Type is EQUATORDXTRAY. If not then it's best to look at the ACK column for an indication if the document has been acknowledged.

This column allows you to know whether or not the document has been acknowledged. To see what each icon in this column means; refer to the ACK Legend that can be found in the top right. Hover your mouse over each icon for a description.

ViewClicking the icon in this column will display the document.

Viewing documents in the report

You can view a single document by clicking on the view document icon () in the View column of the grid. This will open the document in the document viewer window.

From this window you can perform various actions on the single document such as print, forward or loading the patient file via the All Documents button. You can also navigate to other documents via the back and forward buttons in the top right.

Bulk Actions

You can select multiple documents in the grid and then perform an action on the selection. Currently the bulk actions available are;

  • Printing
  • Forwarding
  • Exporting to CSV (this exports the transaction details and not the document itself, useful for auditing purposes)

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