Image Added This section will show you all results that have been received by the Medical-Objects download client. They are listed by date, imported status, patient name, who they are from, who they are addressed to, and the report type. You can sort these messages by any of these details by clicking on the heading.
Messages that have not yet been imported by your practice management software will appear in yellow (below), imported messages will have a green tick with the date and time in the Imported column.
Image Modified Delivered TabImage Modified This area will display a list of reports that have been sent out by your practice. Sending is only available to those on a Medical-Objects Sending Plan. If you would like to be set up for sending capabilities, Please contact Medical-Objects for more information. The Delivered section will show the same fields as the Received section, As well as showing if the recipient has imported/viewed the document on the receiving side.
Processing TabThe processing section will display any documents you have sent out, that have not yet reached their destination. This may be caused by the recipient’s software being offline, or an error on the receiver’s side when trying to import. If you see any results in this section for an extended period of time, please contact the Medical-Objects helpdesk to help resolve the issue. Errors TabThis section will display any results that have returned an error whilst trying to send. These can be caused by incorrect details in your practice software address book, or provider numbers being incorrect as the most common reasons. Should any results appear in this section, please contact the Medical-Objects helpdesk. Undelivered TabMessages that appear here will do so because of an issue with sending. It may be that the provider number is no longer valid or incorrect - or simply caused by a permissions issue when the software is trying to send the message out. If you have any messages here, please contact the Medical-Objects helpdesk to assist. If you require any assistance determining why these messages are causing issues, please contact the Medical-Objects helpdesk on (07) 5456 6000.
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