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Overview
The Medical-Objects Delivery Report (or Delivery Report) enables you to see what messages have been received (or sent) through your Medical-Objects Software. This guide provides an overview of the new style of Delivery Report and each section within it.
If you have any questions or if you can’t load the Delivery Report, Please please contact the Medical-Objects helpdesk on (07) 5456 6000.
Video Guide
This video guide will cover the basics of accessing and understanding the Delivery Report. For additional Delivery Report details please see the written guides below.
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Accessing the Delivery Report
The Delivery Report is your auditing tool to check if results have been sent or have arrived. It is recommended that it be checked frequently to make sure the software is functioning correctly.
There are several ways to access the Medical-Objects Delivery Report, depending on the software you have installed.
Desktop Icon
Once the installation of the Medical-Objects Download Client (Capricorn) is complete, an icon will appear on the desktop as shown above. If the software is installed on the server and the icon is an inconvenience to access, you can request Medical-Objects to install the icon on a front desk workstation for easier viewing.
If you have an MO Delivery Report Icon on your Desktop, you can double click it to open the Delivery Report.
Referral Client Software (Trinity)
If you are running the Referral Client Software, Right click on the tray icon and select View Delivery Report as shown above.
Word Plug-in Software
If you are running the Word Plug-in Software, Right click on the tray icon and select View Document Delivery. You can also click on the Medical-Objects tab from Microsoft Word and select the Delivery Report button.
If you have any issues opening the Delivery reportReport, or it does not display, Please please contact the Medical-Objects helpdesk on (07) 5456 6000.
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Understanding the Delivery ReportWhen the Delivery report Report loads, it will display a screen similar to the one below by default. Details of the computer system the Download Client is installed on to will be displayed at the top right corner of the screen.
Received Tab (Default)This section will show you all results that have been received by the Medical-Objects download client. They are listed by date, imported status, Patient patient name, who they are from, who they are addressed to, and the report type. You can sort these messages by any of these details by clicking on the heading. Delivered
ProcessingThe processing section will display any documents you have sent out, that have not yet reached their destination. This may be caused by the recipient’s software being offline, or an error on the receiver’s side when trying to import. If you see any results in this section for an extended period of time, Please contact the medical-Objects Helpdesk to help resolve the issue. ErrorsThis section will display any results that have returned an error whilst trying to send. These can be caused by incorrect details in your practice software address book, or provider numbers being incorrect as the most common reasons. Should any results appear in this section, please contact the Medical-Objects Helpdesk. UndeliveredMessages that appear here will do so because of an issue with sending. It may be that the provider number is no longer valid or incorrect - or simply caused by a permissions issue when the software is trying to send the message out. If you have any messages here, Please contact the Medical-Objects Helpdesk to assist.
Printing Your Delivery ReportYou can find a print friendly version of the Delivery Report under the Options menu. Provider LookupThe new Delivery Report contains a feature for easily looking up providers. Click on the Provider Lookup link on the left hand side to open this section. Once selected you will be taken to the Provider Lookup section. Once selected, the Provider Lookup window will appear. Within the window (seen below) there are multiple fields you can search who you Once a Search Type has been selected you will be able to enter the details for receiver in the search box. Then click the Search button or press the enter key to view search results. From here you can select who you would like Finally, from this page you can download the search result in XML format for any external use. Furthermore you can see if the provider number is currently valid for the doctor by looking for the green tick in the online section. |
System Details
If you have used the Referral Client or Word Plugin to access your delivery report you may want to access the machine hosting the Capricorn software to clean up the delivery report.
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To find these details click on the second last button in the top right of the delivery report (This should show name of the machine that hosts the delivery report). On the next popup you can see the machine name and the installation directory, among other details. |
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